If at any time during the migration process you would like an update on the status of your order, please feel free to call us at 866-636-HELP during business hours (6 am to 6 pm Pacific) or via e-mail.

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Migrating your DSL service to New Edge Networks requires that we reroute your existing DSL connection from your current Internet Service Provider to New Edge Networks. During the migration, the New Edge Networks Technical Assistance Center (TAC) provides telephone technical support to walk you through the configuration of your DSL modem or router, Local Area Network (LAN) and E-mail Server. Please note - Although we will do our best to minimize the outage time, please be aware that your service will be down for a minimum of one hour during the migration process.

To ensure the most productive use of this time, we encourage you to implement a conventional LAN design. A conventional LAN design includes a DSL modem or router and up to four desktop PC's connected directly to the 4-port hub located on the modem or router. Unfortunately, we are unable to support customers with non-conventional LAN designs because there are so many possible variables that we cannot account for or be trained to handle.

If you are unsure about your LAN design, please call the New Edge Networks Customer Care at 866-636-HELP as soon as possible so we can work with you to clear up any questions or concerns you have, and expedite your migration.

Below is an outline of the normal steps involved in the migration process. We will do everything we can to keep you informed during the approximate 5-day migration process.

• New Edge Networks contacts you to determine if you would like us to continue to provide your DSL through our TransEdge service.

• You agree to continue your DSL service with New Edge Networks and complete a TransEdge Order Form.

• New Edge Networks TAC contacts you to conduct a technical configuration assessment. This assessment will determine the pre-work that can be done prior to the actual migration to minimize the outage time.

• New Edge Networks Provisioning sets up and activates your IP address/es, e-mails and other services as indicated on your order form, and sends you an e-mail with the configuration information.

• New Edge Networks TAC calls you to do the migration or schedules another migration time if it is not possible to do the migration when they call.

• On the day of the migration, a New Edge Networks TAC technician will call and speak to your designated technical contact to perform the following:

  • Reconfigure your router or bridge
  • Reroute your connection from your current ISP to New Edge Networks

  • Test your TransEdge DSL connection

  • Configure one computer

  • Verify your Internet connectivity

  • Configure your e-mail client (if applicable)

• Your order will be completed and billing will begin. We will bill you for New Edge service on a monthly basis or, if you prefer, we can bill your credit card each month. Please note - Your domain name may not be transferred to New Edge by the time the migration is complete and your order is sent to billing. If you are not the registrant of the domain name, Network Solutions isn't the registrar, or the domain name contact information is not current, the transfer will take a minimum of two weeks.

• DNS Transfer
• Register Domains

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